Client Success with Multi-cultural Integration

Our challenge was this: The client owns and administers a statewide suite of independent, assisted living, and skilled nursing facilities. In all of their locations, they had a mix of cultural groups serving past generations of residents that were principally complaining that the staff did not listen to their requests or respect them. Consequently, a large portion of the residents chose to move to other community living facilities; and, key staff was also departing at alarming rates.
Read on to find out our approach and final outcome: Client Success with Multi-cultural Integration